Ordering & Personalization
How do I personalize my item? On the product page, hit Customize & preview. Type your text, upload your photos, and drag them into place right on the mockup. What you see is what we make. Hit Done, then add to cart.
Can I see it before you make it? Yep — the live preview on the product page is your proof. The design you arrange gets saved with your order and our team follows it exactly. If anything looks off to us, we'll email you before we print.
What photos work best? Clear, well-lit images at least 500×500 px. PNG or JPG, up to 10MB each. Blurry or heavily filtered pics print blurry and filtered — upload the good stuff.
Can I change or cancel my order? Everything's made to order, so you've got 12 hours to change or cancel. Email support@crazytops.shop with your order number ASAP. After that it may already be in production.
Production & Shipping
How long does it take to make? Most items are made in 3–5 business days. US-made items ship faster — usually 1–3 business days. The exact timing is on each product page.
How long is shipping?
- United States: 5–8 days after dispatch (3–5 days for US-made items)
- International: 7–15 days after dispatch
You'll get a tracking number by email the second your order ships.
Do you ship internationally? We do. Just a heads up — international customers cover any customs duties or import taxes their country charges.
My tracking isn't moving. Should I panic? Nope. Tracking can sit still for 2–3 days while packages hop between carrier facilities, especially around holidays. If it hasn't budged in 5+ days, email us and we'll chase it down.
Products
Are your shirts true to size? Yes — unisex and true to size. Check the size chart on each product page. Want it roomy? Size up.
How do I care for my stuff? Shirts: machine wash cold, inside out, tumble dry low. Mugs: dishwasher and microwave safe. LED lights and ornaments: wipe with a dry cloth, keep away from water.
Issues & Returns
It showed up damaged or misprinted. Now what? We'll replace it free — no need to ship anything back. Email support@crazytops.shop within 30 days of delivery with your order number and a photo.
Can I return a personalized item? Custom items can't be resold, so we can't take them back for a change of heart or a typo you entered. Double-check your spelling before ordering. If we messed up — wrong item, wrong design, damage, or a print that doesn't match your preview — we'll fix it free or refund you.
How do refunds work? Approved refunds go back to your original payment method within 5–10 business days.
Contact
How do I reach you? Email support@crazytops.shop — we reply within 1 business day. Hours: Monday–Friday, 9 am–5 pm EST.