Billing Terms & Conditions

Last updated: July 2026

These Billing Terms & Conditions apply to all purchases made on Crazytops.shop (the "Site"), operated by Crazytops LLC, Denver, Colorado, United States ("we", "us", "our"). By placing an order, you agree to the terms below.

1. Accepted payment methods

We accept:

Major credit and debit cards (Visa, Mastercard, American Express, Discover)
PayPal
Express checkout options shown at checkout (Shop Pay, Apple Pay, Google Pay, where available)

All payments are processed through secure, PCI-DSS-compliant providers. We never store your full card details on our servers.

2. Currency

All prices are in US Dollars (USD) unless otherwise shown. If you pay with a card in another currency, your bank sets the exchange rate and may add a foreign transaction fee — that's outside our control.

3. When you're charged

Your payment method is charged when you place your order, not when it ships. Since everything is made to order, this lets us start production right away.

4. Taxes

Sales tax is calculated and shown at checkout based on your shipping address, as required by law. For international orders, customs duties and import taxes are the customer's responsibility (see Shipping & Handling).

5. Order confirmation

After checkout you'll get a confirmation email. It confirms we received your order, not that it's accepted. We may cancel and refund any order — for example, suspected fraud, a pricing error, or content that violates our guidelines — and you'll be refunded in full.

6. Billing information accuracy

You agree to provide current, complete, accurate billing info. If we can't verify or process your payment, we may contact you or cancel the order.

7. Cancellations & changes

Made-to-order items can be changed or cancelled within 12 hours of purchase by emailing support@crazytops.shop. After that, your order may already be in production and can't be changed.

8. Refunds

Approved refunds (see Refund Policy) go back to your original payment method within 5–10 business days of approval. Depending on your bank, it may take an extra billing cycle to appear.

9. Chargebacks & disputes

Got an issue with a charge? Email support@crazytops.shop first — we sort out almost everything within 1 business day, way faster than a bank dispute. Chargebacks filed on orders delivered as described may be contested with evidence including your approved design preview and delivery confirmation.

10. Statement descriptor

Charges will show on your statement as CRAZYTOPS.SHOP (or Crazytops LLC).

11. Promo codes

Discount codes must be applied at checkout and can't be added to completed orders. Codes have no cash value and may have expiration dates or usage limits.